COVID UPDATE: Yes we are still open and shipping on time! | Free shipping over $75

Shipping and Returns

Shipping Cost
Orders under $75 --> shipping is calculated at checkout
Orders $75 and over --> free shipping

Shipping Schedule
We ship out plants on Mondays and Tuesdays. Order cutoff for same week shipping is Tuesdays at 6a PT.

Destinations
Shipping to US only.

Plant Packing
We pack everything very carefully so that it gets to you safely. If you open the box and something seems off take a photo and contact us right away. Succulents are quite hardy and they ship very well.

Plants are shipped either potted or bare root, this is specified in each listing. 

Gifts
If your order is a gift, enter a note for your recipient at checkout. The order will include an invoice with plant photos and names but no prices. 

Returns
We do not accept returns.

Refunds
If your plant arrives damaged, send a photo and description of the damage within 48 hours to help@vividroot.net, or use the Contact page. We will provide a refund if your plant was damaged in transit. 

Cancellations
If you change your mind after you order, you can cancel as long as we haven't shipped it yet.